Terms & Conditions
The Point 925 website is subject to the following terms and conditions. In using this site you are agreeing to be bound by the following terms and conditions.
When placing an order on the internet you are entering into a legally binding contract, and therefore only persons over the age of 18 are able to legally enter a contract and transact on this site.
Whilst Point 925 are sure that you will be delighted with your purchases we will be happy to exchange or offer a full refund (excluding postage) on items purchased that are not to your satisfaction. However they must be returned, unused and with all original packaging within 14 days. Please note that this does not include earrings, which due to hygiene can not be exchanged.
Returns procedure Before returning an item please complete the returns form in the Customer Service section.
The initial postage charge (if any) and the return postage cost will only be refunded if the item arrived damaged or faulty.
In the unlikely event of the item/s arriving either damaged or faulty Point 925 must be notified within 3 days of receipt by email, with full details of the problem. The item must then be returned within 7 days.
Gift vouchers/e-vouchers cannot be exchanged for cash, nor are they refundable.
When returning items we recommend you use the appropriate Royal Mail signed for service - as POINT 925 cannot accept responsibility for non arrival of items.
Orders up to the value of £40 will incur a postage/packaging charge of £4. All orders over £40 will be delivered free of charge.
All items will be sent by either Royal Mail Recorded Delivery or Special Delivery - requiring a signature on delivery.
The order will be sent to the delivery address as specified on the order, and cannot be changed once the order has been placed. This is to protect you against possible fraud.
We will aim to despatch all orders within 4 working days. All items are normally held in stock, if however due to high demand we are unable to meet your order within the 4 days you will be notified by email. In this email we will advise a new delivery timescale, and at this time you will have the option to either change your order or cancel the order.
If you need an item sooner, or by next day delivery please contact us, and we will do our best to fulfil any requirements. We are a small independent business, and will always try to accommodate your requirements, just speak to us!
We currently only ship within the UK.
All descriptions and measurements are as accurate as possible